At Harvey Norman PhotoCentre Online we want our customers to be completely satisfied with the quality of our prints and other photo gift products.
We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Harvey Norman PhotoCentre Online, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any products that we deliver to you or that you collect from a Harvey Norman store, to ensure you are completely satisfied with the products, including that the products are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our Customer Support Team on 1300 615 041 or via the Contact Form.
About our Refund, Return & Repair Policy
This is the Refund, Repair and Return Policy of Harvey Norman PhotoCentre Online, and applies where you make a purchase online from www.harveynormanphotos.com.au.
If you wish to view the refund, return or repair policies of any Harvey Norman store, please contact 1300 GO HARVEY (1300 464 278) or visit the Harvey Norman store for details. As Harvey Norman stores are operated by independent franchisees, these policies may vary between Harvey Norman stores.
Change of Mind
We recommend you carefully preview any orders before adding them to your shopping cart as we cannot normally cancel or adjust orders due to their personalised nature, and we do not normally provide refunds where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.
We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
There are nine consumer guarantees that apply to goods you purchase:
- Acceptable quality.
- Fit for a particular purpose
- Match description
- Match the sample or demonstration model
- Express warranties will be honoured
- Spare parts and repair facilities will be available for a reasonable time after purchase
- Title to the goods
- Undisturbed possession of the goods
- No undisclosed securities on the goods
Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.
There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
Goods Damaged in Transit
If any goods arrive damaged, please contact our Customer Support Team as soon as possible. Please have your order number with you to assist us to resolve your issue promptly.
Harvey Norman Online will arrange to have the damaged goods returned to a Harvey Norman Store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging.
Returns and Repairs
In some circumstances we may request you return the product to us via our Reply Paid address so we can assess the products before we agree to provide you with an appropriate remedy. However, the products must be returned within a reasonable period and we may also ask you to demonstrate that the problem with the product was not your fault.
Once we identify the problem with the product, our Customer Support Team will contact you to discuss an appropriate remedy, which may include, either a replacement, repair, or refund. For example, if your order arrives damaged, we will arrange to either replace the product or refund the price to you.
We do not accept responsibility to provide a replacement or refund in these circumstances:
(1) because the actual colours or tones differ to the colours and tones displayed on your monitor (unless this is due to fault on the part of us or our agents and contractors in connection with the production of your order); or
(2) where poor quality prints and other photo gift products are produced due to:
(i) your decision to use a low resolution or poor quality image;
(ii) errors in spelling, punctuation or accuracy of any text entered by you;
(iii) poor placement of images, text or embellishments by you;
(iv) poor border selection, cropping of images or formatting of images by you; or
(v) errors that you have made in selecting the size or type of product (for example you have selected matte finish for digital prints when you had actually wanted gloss prints).
Refunds will be made by Harvey Norman PhotoCentre Online via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days.
Where Harvey Norman PhotoCentre Online considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Harvey Norman PhotoCentre Online or a Harvey Norman Store will be at Harvey Norman PhotoCentre Online’s cost.
HN PhotoCentre Online RRR Policy Version 2.1 March 2015