You may find the answer to your question in our Customer Support and FAQ page.
You can check the progress of your order online. Log into your account and click the ‘My Orders’ tab for the latest status of your order.
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Please allow up to 5 business days for a response to your query from our Customer Support Team.
If you would prefer to speak with our Support Team regarding your order or using the site in general, please call 1300 615 041 for assistance. Hours of operation are Monday to Friday, from 8:30am until 5:30pm, Eastern Sydney Time.